Instant, online account access for your customers; you save time and reduce overhead costs.

Provide an instant response to your customer’s account information inquiries with TRAVERSE eCustomer Inquiry. Because your customers have this self service capability, you have less operating expenses for your company and fewer calls to your customer service department. Integrating eCustomer inquiry into your TRAVERSE system gives your business a vast competitive advantage: real time information is at your fingertips.

Benefits:
Full integration with TRAVERSE applications
Saves time for both you and your customer
Improves your customer service
Cuts overhead costs by reducing the need for costly internal administrative resources to answer phones and respond to customer inquiries
Give your customers, partners and suppliers access to TRAVERSE data via the Internet
Flexible reporting – ease of access to data
Accessible via a web browser – from any location

Functions:
Account Information
Aged Trial Balance
Invoice History
Payment History
Reprint Invoice
Online Help

Key Features:
Secured access to data
Conduct wild card searches
Drilldown capabilities
Real time information can be accessed around the clock for quick response

Architecture Highlights:
Multi-tiered architecture utilizing Microsoft Windows 2000 Server
Microsoft SQL Server
Microsoft IIS
Encrypted security where appropriate
Flexible database structure
Multi browser support
Multilingual
Scaleable architecture
Customizable

Installation Options:
Hosted in a data center
Single database – fully integrated to TRAVERSE accounting applications
Purchase or lease finance options
Multi-database support for added security between Internet and back office systems